01 Call Booked: job has an engineer’s visit booked in
02 To Book: need to book an engineer’s visit
03 Post Items: need to post items to customer
04 Part Query: technical assistance required
05 Add To Basket: spares to order
06 Part On Order: awaiting spares ordered
07 Elapsed: job has not been updated by the engineer (jobs go into this status if not updated by the engineer by midnight of the day they have attended)
08 To Auth: need to authorise job
09 Quote New Apl: need to quote customer for a new appliance
10 Awaiting Action: waiting to hear back from customer
11 Manager Auth: internal manager’s authorisation required
16 Wait Appliance: awaiting appliance ordered
50 Workshop Rep: job being carried out in workshop
51 Finchley Workshop: this status name can be changed and used for something else
52 Part 2 Collect: part ready for customer to collect
56 Vac Pending: this status name can be changed and used for something else
99 Complete: job completed